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  • What is Bouncer?
    Bouncer is a universal technological solution for the digital validation of identities and the age of the majority of users. Bouncer will create a digital identity of the user to be able to access products and services restricted to adults by using facial biometric technology, artificial intelligence, and scanning official documents.
  • How does Bouncer work?
    Bouncer uses advanced technology to securely and encryptedly capture the user's biometric data, information from the official identity document, and through the use of artificial intelligence, compare and validate all that data to create digital identity.
  • Is my data safe with Bouncer?
    Bouncer employs high-level security measures to protect user data. They use encryption, secure servers, and adhere to strict data protection regulations to ensure the safety of personal information.
  • How does Bouncer facial recognition work?
    Bouncer facial recognition technology analyzes various unique facial features, such as the distance between the eyes and the shape of the face, to create a biometric template. This template is then used for authentication purposes.
  • Is Bouncer facial recognition technology secure?
    Bouncer employs advanced anti-spoofing measures to ensure the security of facial recognition. Their technology can detect and prevent spoofing attempts using photos, videos, or masks.
  • How can I use de NFC feature for ID verification?
    If your mobile phone has NFC technology (near-field communication) that allows you to share the information stored on it with other devices, for example, make the payment with the bank card saved on your phone. In that case, we will ask you to provide your official identification document glued to the upper back of your phone to read the data from the document chip. Follow the instructions during the application process.
  • Can Bouncer be integrated into different digital platforms?
    Bouncer provides developer-friendly tools and APIs that can be easily integrated into various platforms, including websites and mobile applications, to enable seamless identity verification for businesses
  • What types of IDs are accepted for verification process?
    Bouncer can perform reading of all official documents issued by the government in over 250 countries such as driver's licenses, passports, and national identity cards.
  • Can the app detect fake IDs?
    Yes, our app incorporates advanced technology to detect and flag potential fake IDs. This helps ensure the integrity of the verification process and prevents unauthorized access to age-restricted products.
  • Will my ID information be stored after the verification process?
    To guarantee the security of your personal data during the application process, bouncer will encrypt your personal data to be able to temporarily validate your identity. Your data will not be stored or hosted on any server. All information will be stored on your Mobile phone protected with your personal access password. Bouncer will store your data encrypted on our web service and highly secure Amazon servers. Only in case you decide to create a complete profile validating your email and personal information to receive our news and promotions.
  • Does the app requires an internet connection?
    Yes, the app requires a stable internet connection to securely transmit the scanned ID information and perform the necessary verification processes.
  • What should I do if the app is unable to scan my ID properly?
    If the app is unable to scan your ID successfully, please ensure that you have proper lighting and that the ID is placed flat on a contrasting background. If the issue persists, please contact our support team for further assistance.
  • How can I contact support?
    Contact us by sending an email to:support@bouncer.global

FAQs - Preguntas frecuentes

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